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How gb188 Handles Your Personal Information

This Privacy Policy explains what data gb188 collects when you open an account, make a deposit through bKash, Nagad or Rocket, or contact our support team — and exactly how we use, store and protect it.

Account data kept securebKash, Nagad, Rocket payment data protectedNo data sold to third partiesYou can request your data at any timeJurisdiction-dependent access
gb188 How gb188 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your data, want to request a copy of what we hold, or need to flag a privacy concern, our support team handles these requests directly. You can reach us through live chat on the site, by email, or through your account dashboard. We aim to acknowledge data requests promptly and resolve them within a reasonable period subject to verification.

Team online

Live Chat

Start a live chat session from any page on the site. Identify yourself with your registered email and describe your data request clearly so we can act on it without delay.

Email Support

Send your privacy request to our support email address listed in your account dashboard. Include your registered mobile number and the nature of your request for faster handling.

Account Dashboard

Log in and navigate to your account settings to review, update or flag personal information directly. For deletion or data export requests, use the contact form inside your account.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We take a practical, layered approach to keeping your account data safe. Payment details processed through bKash, Nagad and Rocket pass through encrypted connections — your wallet credentials never sit on our servers in plain text. Session tokens expire after inactivity so that your account on a shared device does not stay open. Here is what each layer of our data practice covers.

Encryption in Transit

All data moving between your device and our servers — including bKash and Nagad transaction references — travels over SSL-encrypted connections so it cannot be intercepted in transit.

Cookie Use

We use cookies to keep your session active and remember your preferences across visits. You can manage or clear cookies through your browser settings at any time without losing your account.

Data Retention Policy

Account data is held while your account is active and for a defined period after closure, in line with applicable regulations for your eligible region. We do not retain data indefinitely.

Third-Party Sharing Limits

We share data only with payment processors like bKash, Nagad and Rocket, and with technical partners needed to run the platform. We do not sell your personal data to advertisers or data brokers.

Your Privacy Questions, Answered Directly

These are the questions we hear most from accounts registered in Bangladesh. If your question is not here, contact our support team through live chat or the email address in your account dashboard.

We collect your registration details, contact number, transaction references from bKash, Nagad or Rocket deposits, device information and any messages you send to our support team.

No. We record the transaction reference and wallet number for verification purposes only. Your mobile banking PIN is entered in your own app and never transmitted to or stored by gb188.

Yes. Log in, go to your account dashboard and use the data request form, or contact support by email. We will verify your identity and provide your data within a reasonable timeframe.

We keep your data for a defined period after account closure as required by applicable regulations in your eligible region. After that period, personal data is deleted or anonymised.

Only with payment processors — bKash, Nagad, Rocket — and with technical partners needed to operate the platform. We do not sell or rent your personal information to any outside party.

Submit a deletion request through your account dashboard or email our support team with your registered details. We will confirm receipt and process the request subject to any regulatory retention obligations.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.